Privacy Policy for El Nido Guide
Last Updated: August 19, 2025
Welcome to El Nido Guide! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website. Our goal is to connect you with local tour operators, accommodations, and other service providers (our “Vendors”) in El Nido.
This policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Our Role as a Platform
El Nido Guide acts as a marketplace or directory. We are an intermediary that facilitates connections between you (the “User”) and our Vendors. We do not directly provide or manage the services listed on our site. When you make an inquiry through our platform, you are communicating directly with the Vendor, and any subsequent booking or transaction is between you and them.
Information We Collect
We collect the minimum amount of information necessary to make our service work. The information we collect depends on how you use our site.
- For Users Making Inquiries: When you send an inquiry to a Vendor through our platform, we collect basic personal information such as your name, email address, and the content of your message.
- For Vendors Listing Services: To create a listing, we collect business information, including the business name, contact person’s name, contact number, email address, and details about the services you offer.
- Automatically Collected Information: Like most websites, we may collect technical information such as your IP address, browser type, and browsing behavior (e.g., pages visited) to help us improve our website’s performance and user experience.
How We Use Your Information
We use your information for specific and limited purposes:
- To Facilitate Connections: The primary purpose of collecting your information is to forward your inquiries to your chosen Vendors so they can respond to you directly.
- To Maintain Vendor Listings: We use Vendor information to display their services and contact details on our website.
- To Improve Our Website: We analyze technical data to understand how our users interact with the site, helping us enhance its functionality and security.
- To Communicate With You: We may use your email address to respond to your questions or provide updates related to our services.
We will never sell your personal information to third parties.
How We Share and Disclose Information
Your information is shared only in the following ways:
- With Vendors: When you submit an inquiry for a specific tour, hotel, or service, we share your name, email address, and message directly with that Vendor. El Nido Guide is not responsible for how the Vendor subsequently uses or protects your data. We encourage you to review the privacy policy of any Vendor you interact with.
- Publicly Displayed Information: Information provided by Vendors for their public listings (e.g., business name, contact number) will be visible to all website visitors.
- Legal Requirements: We may disclose your information if required by law or in response to a valid legal request from a government authority.
Data Storage and Security
We are committed to protecting your data. We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Your data is stored on secure servers, and we retain it only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Cookies and Tracking Technologies
Our website uses cookies—small text files placed on your device—to help the site function correctly and to gather analytics about how our visitors use the site. These cookies help us improve your experience but do not collect personally identifiable information. You can manage or disable cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our Data Protection Officer at:
Email: admin@elnidoguide.ph
Address: El Nido, Palawan
